Shipping Policy

Last updated: September 3, 2026

This Shipping Policy applies to purchases made through nxgngoods.com, operated by NXGN LLC.

Current NXGN fulfillment information indicates that orders generally require 1–2 business days for processing, may ship from Chicago or Hong Kong, and eligible international shipments are generally sent with duties and taxes prepaid.

Order Processing

Orders are typically processed within 1–2 business days after payment and order verification are completed. Business days are Monday through Friday, excluding holidays.

Orders placed on Fridays, weekends, or holidays may begin processing on the next business day.

Processing times may be longer during:

• Product launches
• Sales and promotional events
• Holidays
• Periods of unusually high order volume
• Inventory or payment-verification delays

Processing time is separate from shipping time. Selecting an expedited shipping method does not reduce the time required to process your order.

Preorders and Backordered Products

Products marked as a preorder or backorder will ship according to the estimated shipping date shown on the product page or in the order confirmation.

If an order contains both in-stock and preorder or backordered products, NXGN LLC may:

• Hold the order until all products are available; or
• Ship available products separately at no additional charge

Estimated preorder and backorder dates are provided in good faith but may change because of manufacturing, freight, customs, carrier, or other circumstances outside our reasonable control. We will provide updates when a material delay occurs.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed during checkout and are based on the shipping destination, package size, product availability, and selected shipping service.

Delivery estimates begin after an order has been processed and transferred to the carrier. All delivery dates are estimates and are not guaranteed.

NXGN LLC is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, customs inspections, transportation disruptions, labor disputes, incorrect address information, natural disasters, or unusually high shipping volume.

Shipment Locations

Depending on your location and product availability, orders may ship from an NXGN LLC fulfillment location in the United States or Hong Kong.

Orders containing multiple products may arrive in separate packages and may be delivered on different dates.

United States Shipping

Shipping options and applicable charges for United States orders are displayed during checkout.

Certain locations, products, or addresses may have limited shipping options. Shipping restrictions may apply to products containing batteries or other regulated components.

International Shipping

NXGN LLC ships to many international destinations. Available countries and shipping services are displayed during checkout.

International shipping rates and estimated delivery times are calculated based on the destination and available carrier service. Most international orders are shipped with applicable duties and taxes prepaid, also known as Delivered Duty Paid or DDP, unless otherwise stated during checkout.

Although duties and taxes may be prepaid, customers remain responsible for providing any information required by the carrier or local customs authority. Customs inspections or local import procedures may delay delivery.

NXGN LLC cannot guarantee delivery to every country, territory, military installation, or remote location. If we are unable to ship your order, we will contact you and issue a refund for the affected products.

Tracking Information

Once your order ships, a shipping confirmation email will be sent to the email address used during checkout. This email will normally include a tracking number or a link to the carrier’s tracking page.

Tracking information may not update immediately after a shipping label is created. Please allow the carrier time to scan and activate the shipment.

Our customer-support team generally has access to the same carrier tracking information shown on the carrier’s website. For detailed delivery updates, customers should first contact the applicable carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact hello@nxgngoods.com immediately if an address correction is needed. We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed after an order enters processing or is transferred to the carrier.

NXGN LLC is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, refused delivery, failed delivery attempts, or another customer-related issue, additional shipping charges may apply before the order can be resent.

Hotels and Temporary Addresses

We strongly recommend that customers avoid shipping orders to hotels, vacation rentals, temporary residences, or other locations where they may no longer be present when delivery occurs.

Delivery dates are estimates and may change unexpectedly. NXGN LLC cannot guarantee that a package will arrive before a customer leaves a temporary address.

APO, FPO, DPO, and Military Addresses

We will make reasonable efforts to support orders sent to APO, FPO, DPO, and military addresses. However, some products, particularly products containing lithium batteries, may be restricted by the carrier or destination.

When we cannot complete delivery to a military address, we will contact the customer and provide an appropriate refund.

Packages Marked as Delivered

When tracking shows that a package was delivered but it cannot be located, please:

1. Check around the delivery location, mailbox, mailroom, front desk, and neighboring properties.
2. Ask household members, building staff, or neighbors whether they accepted the package.
3. Contact the shipping carrier and request delivery details or proof of delivery.
4. Contact hello@nxgngoods.com with your order number and carrier case number if the package remains missing.

NXGN LLC will review the matter and assist with a carrier investigation when appropriate. A replacement or refund is not guaranteed until the carrier investigation and available delivery information have been reviewed.

Lost, Delayed, or Damaged Shipments

Please contact hello@nxgngoods.com promptly if your package appears lost, is significantly delayed, or arrives damaged.

For damaged shipments, retain the product, shipping box, packaging materials, shipping label, and any damaged components. We may request photographs or other documentation to submit a claim to the carrier.

Claims are evaluated individually and may be subject to carrier requirements.

Refused and Undeliverable Packages

Packages returned to NXGN LLC because they were refused, unclaimed, undeliverable, or addressed incorrectly may be eligible for a refund after the package is received and inspected.

Original shipping charges and return-to-sender fees may be deducted from the refund, except where prohibited by law or where the return resulted from an error by NXGN LLC.

Shipping Charges and Refunds

Original shipping charges are generally non-refundable after an order has shipped, except where required by law or when the shipment resulted from an error by NXGN LLC.

Shipping charges associated with a product return are governed by our separate Return and Refund Policy.

Order Changes and Cancellations

Order changes and cancellations are not guaranteed after an order has been submitted.

Requests should be sent as soon as possible to hello@nxgngoods.com. Once an order has been processed, packed, or transferred to a carrier, it may no longer be changed or canceled.

Contact Us

For questions regarding an order, shipment, or this Shipping Policy, contact:

NXGN LLC
Website: nxgngoods.com
Email: hello@nxgngoods.com

Please include your order number when contacting us about an existing purchase.